1. Agreement and eligibility
By using this website or confirming a booking, you agree to these terms, our Booking and Cancellation Policy and our Privacy Notice. If you make a booking for other guests, you confirm that you are authorised to act for them and will make the relevant terms and property information available to them.
You must be at least 18 years old and legally able to enter a contract to make a booking.
2. The service
Maya Homes offers furnished short-stay accommodation in Accra, Ghana. Website descriptions and photographs are provided to help you choose a stay. Shared facilities, views, furnishings or amenities may occasionally be unavailable because of maintenance, building management decisions or circumstances outside our reasonable control. Please ask us before booking if a particular feature is essential to your stay.
3. Booking and confirmation
A date search, quote, enquiry or temporary payment hold is not a confirmed booking. A booking becomes confirmed only when Maya Homes accepts it and, where payment is required, the payment is successfully verified. We will provide confirmation through the website, WhatsApp or email.
You must provide complete and accurate contact, guest and stay information. We may decline or cancel a request where information is materially inaccurate, the dates are unavailable, payment cannot be verified, the booking appears fraudulent or unlawful, or accepting it would create a safety or operational risk.
4. Prices, currency and payment
Nightly prices may be displayed in United States dollars. Where online payment in Ghana cedis is available, the website will show the GHS amount and the exchange rate used before you continue to Paystack. A displayed conversion is locked only for the stated payment-hold period.
The final checkout should show the accommodation total and any applicable tax, tourism levy or other mandatory charge before payment. Paystack processes online payment credentials under its own terms and privacy notice. Maya Homes does not store your full card or mobile-money credentials.
You must not attempt a real payment on any page clearly labelled as a test or preview checkout.
5. Guest responsibilities
Guests must respect the apartment, building rules, neighbours, occupancy limit and any reasonable safety instructions supplied before or during the stay. The apartment must not be used for illegal activity, an undisclosed event or a purpose materially different from ordinary short-stay accommodation.
The person who books is responsible for the conduct of their group and for reasonably evidenced loss or damage caused by the group, subject to Ghanaian law. Please report damage, safety concerns or maintenance problems promptly so they can be addressed.
6. Arrival and departure
Unless Maya Homes confirms otherwise in writing, check-in begins at 2:00 PM and checkout is by 11:00 AM. Early check-in, late checkout, airport pickup, luggage arrangements or another additional service are subject to separate confirmation and may carry an additional charge.
7. Changes, cancellation and refunds
Guest changes and cancellations are governed by the Booking and Cancellation Policy and any more specific condition clearly disclosed and accepted before payment. If Maya Homes cannot provide a confirmed stay because of a duplicate booking, serious maintenance issue or another matter within our control, we will offer a suitable alternative where possible or refund the accommodation payment we received for the affected stay.
8. Third-party services and links
The website may open Paystack, WhatsApp, email or another third-party service. That service is responsible for its own platform, security, availability and terms. Maya Homes remains responsible for its own booking obligations and will assist with a payment or booking issue within its control.
9. Our responsibility
Nothing in these terms excludes or limits responsibility that cannot lawfully be excluded. Subject to that rule, Maya Homes is responsible for reasonably foreseeable direct loss caused by our breach of these terms or negligence. We are not responsible for an indirect business loss, or for delay or failure caused by events genuinely outside our reasonable control, but we will take reasonable steps to reduce the effect on a confirmed guest.
Guests should secure personal belongings and follow building and safety instructions. Any concern should be reported promptly to give us a fair opportunity to help.
10. Website content
The Maya Homes name, design, writing, original photographs and other site content may not be copied or commercially reused without permission, except where the law allows. We may correct obvious website or pricing errors and will tell an affected guest before treating a corrected price as binding.
11. Complaints and Ghana law
Please first contact hello@mayahomes.africa or +233 530 159 931 so we can try to resolve a concern. These terms are governed by the laws of Ghana, and disputes are subject to the jurisdiction of the courts of Ghana, without removing any mandatory right or remedy available to a consumer.
12. Updates
We may update these terms for future use of the website or future bookings. The terms accepted for an existing confirmed booking will continue to apply unless a change is required by law or you agree to it.